FAQ

All orders are shipped from Arizona, USA.

Please note that all items from our first drop are preorders. This means your order will be made after purchase and shipped once production is complete.

Preorder Timeline

Preorders are expected to ship within 5-6 weeks after the preorder period closes. You will receive a shipping confirmation email with tracking once your order has been shipped.

Domestic Shipping (U.S.)

Standard shipping typically takes 3–8 business days after your order has been shipped.

International Shipping

We offer international shipping for a flat rate. Delivery times vary by country, but typically take 7–21 business days after shipment.

Please note that international customers are responsible for any customs fees, duties, or taxes required by their country.

Shipping Notes

  • Shipping times are estimates and may vary
  • Timeless Babe is not responsible for delays caused by carriers
  • Please double check your shipping address at checkout—we are not responsible for orders shipped to incorrect addresses

Due to the nature of swimwear and for hygiene reasons, all items are final sale and are not eligible for returns, refunds, or exchanges.

We do not accept returns or exchanges for:

  • sizing issues
  • change of mind
  • general wear or use
  • accidental damage after delivery

Please review all sizing information carefully before placing your order. A detailed size chart will be available on each product page.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 5 days of delivery at olivia@timelessbabe.com.

Your email must include:

  • your order number
  • clear photos of the issue
  • a brief description of the problem

If approved, we will offer either:

  • a replacement item (if available)
    or
  • store credit

Conditions

To be eligible for a replacement or store credit, items must be:

  • unworn
  • unwashed
  • with original tags attached
  • with the hygienic liner intact

Timeless Babe is not responsible for damage caused after wear, improper care, or normal use.

To keep your pieces looking their best ♡

  • Hand wash in cold water
  • Use mild detergent
  • Do not bleach
  • Do not tumble dry
  • Lay flat to dry
  • Avoid rough surfaces to prevent snagging

To maintain color and quality, rinse after contact with salt water or chlorine.

Handle with care—your pieces are made to last, but delicate fabrics need a little extra love.

A detailed size chart is included on each product page.

To find your best fit, simply click on the product and view the size chart in the description.

If you’re between sizes, we recommend sizing up for a more comfortable fit.

If you need additional help choosing a size, feel free to reach out—we’re always happy to help ♡

Have a question? We’re here to help ♡

For any inquiries, please email us at

olivia@timelessbabe.com

We aim to respond within 24–48 hours.